We are currently seeking a highly organized and motivated Helpdesk Administrator in Bolton, BL6 6SU.
TEMPORARY ROLE UNTIL 25th OCTOBER!!
Working Hours: 09.00 am- 17.00 pm, Monday to Friday (37.5 hours per week, 1 hour lunch break)
Rate of Pay: £12 per hour
Job Summary:
The Helpdesk Administrator will be responsible for managing all helpdesk-related activities from start to finish. This role requires excellent communication skills, strong organizational abilities, and proficiency in computer applications, particularly MS Office. The ideal candidate will have over 5 years of office experience, with a background in the Facilities Management (FM) industry being desirable but not essential.
Key Responsibilities:
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Job Management:
- Receive, prioritize, and assign helpdesk jobs.
- Monitor and track job progress from initiation to completion.
- Ensure that all jobs are completed within the agreed timeframe and to the required standards.
- Liaise with internal teams and external contractors to ensure efficient job completion.
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Administrative Support:
- Maintain accurate records of all helpdesk activities.
- Prepare reports and summaries for management as required.
- Assist with general office administration tasks as needed.
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Customer Service:
- Deliver a high standard of customer service at all times.
- Handle customer inquiries professionally and efficiently.
- Ensure customer satisfaction by providing timely and effective solutions.
How to Apply:
Interested candidates are invited to submit their CV, apply Today!
Ref. 10047587