Are you ready to rev up your career in the automotive industry? Look no further! The ICM Group is thrilled to present an exhilarating opportunity for a Service Advisor at a prestigious automotive establishment nestled in the heart of High Wycombe.
We are seeking a Service Advisor who is passionate about the automotive industry and who is always willing to go that extra mile for our customers.
This isn’t just any Service and Repair Workshop – this is a multi-award-winning company who care about their staff and their clients.
As a Service Advisor you will be the primary point of contact for their valued customers, ensuring their experience with our clients service and repair garage is exceptional from start to finish. You will play a crucial role in liaising between customers and their team of skilled technicians to facilitate efficient and effective vehicle maintenance and repair services.
Responsibilities for the Sales Advisor Role include:
- Greet customers and assess their vehicle service needs with professionalism and courtesy.
- Clearly explain maintenance and repair options to customers, including cost estimates and timeframes, keeping customers updated at all times.
- Schedule service appointments and maintain accurate service records.
- Coordinate with technicians to ensure timely completion of vehicle repairs.
- Uphold high standards of customer service and satisfaction.
- Check stock levels and ordering replacement parts via phone calls/emails.
- Supporting the service manager, scheduling of work, and preparing workflow plans.
Requirements:
- Previous experience in a Customer Service or Sales Advisor role, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and if you have used TechMan that would be a huge advantage.
- Full, UK Driving Licence essential, held for at least two years.
Benefits for the Service Advisor Role:
- Up to £26.000pa depending on experience + quarterly bonus, has been typically between £250-£500 per quarter.
- Full Pension Scheme
- Death in Service
- Uniform provided
- Free MOT for own car each year and discount for repairs
- Discount plan on Servicing & Repairs for friends and family
- Training opportunities
Hours of work:
- Monday to Friday 08:00 – 17:30 (1 Hour break)
- Occasional Saturday 8am-1pm (maximum 4 Saturdays a year)
How to Apply: If you are passionate about delivering exceptional customer service and thrive in a team-oriented environment, we invite you to join our clients team. Please submit your CV TODAY and one of the team will be in touch.